- Lion Parcel partners with Salesforce for AI-powered customer service.
- The collaboration extends across operations, enhancing data access and communication.
- This tech-forward approach positions Lion Parcel for rapid scaling in Indonesia and internationally.
Delivering smiles, one AI at a time
Lion Parcel, Indonesia’s logistics powerhouse, has teamed up with Salesforce to revolutionize customer service through generative AI.
This move aims to tackle the growing demand for speedy, personalized support amid increasing delivery needs.
The AI integration allows Lion Parcel’s customer service team to focus on complex problem-solving, leaving routine inquiries to their digital counterpart.
Tech-savvy logistics
The collaboration extends beyond customer service. Lion Parcel now utilizes Salesforce Sales Cloud and Slack across its operations, providing real-time access to customer data and streamlining internal communication.
This tech-forward approach has transformed Lion Parcel into a data-driven, customer-centric company, enabling management to craft strategies aligned with market demands.
With a network covering 98% of Indonesia and over 50 international countries, Lion Parcel’s adoption of AI and Salesforce solutions positions it for rapid scaling.
Budi Santoso, Chief Experience Officer at Lion Parcel, emphasized the company’s commitment to sustainable service development and innovation.
Meanwhile, Salesforce’s Sujith Abraham lauded Lion Parcel’s use of AI, highlighting its potential to personalize customer experiences at scale.
