- AI customer service startup Brainfish snags $2.5M funding.
- Big investors bite, including Surge and MadPaws’ Justus Hammer.
- Rapidly growing platform targets impatient customers seeking instant answers.
In a splash heard across Sydney’s tech lagoon, customer support AI-venger Brainfish just landed a $2.5 million catch from a school of big-fish investors.
Leading the feeding frenzy? Surge, the turbocharged deal harpoon launched by Peak XV Partners.
More investors hooked on startup’s line and sinker
But Surge wasn’t the only one snapping at Brainfish’s byte. Macdoch Ventures, Black Sheep Capital, and even MadPaws’ top dog Justus Hammer took the lure, joining this epic investment round.
Brainfish was dreamed up by frustrated SiteMinder refugees Daniel Kimber (CEO) and Ajain Vivek Thankaswamy, who watched customer service stagnate “for decades” in waters muddied by delays and irrelevance.
In our lightning-fast age, Kimber spotted a hungry market – “People want accurate, contextualized answers pronto!” Cue Brainfish’s school of AI advisors, shooting back hyper-tailored responses in under two seconds.
One year in, startup’s already a big phish
Despite its youth, this AI upstart has already spawned over 300,000 users across Australia, US, and Singapore in just 12 months. Its client haul is quite the trophy catch, nabbing big fish like MadPaws and Airtasker.
With an ocean of unhappy customers waiting, newly funded Brainfish is riding high on its money surge. For now, it’s smooth sailing – but this AI maverick’s ambitions could trigger industry tsunamis!
To read the original article: https://www.techinasia.com/surge-leads-25m-aussie-ai-customer-service-bot
